P01

Transaction Specific Approach of Customer Satisfaction:

A Study of an Organised Retail Outlet in Jalandhar, Punjab, India

Gagandeep Grover, Dr. Subhendu Dutta,

Lovely Professional University, India

Supernova Chakraborty,

NIIMS University, India

P02

Determinants of Aggregate Imports in Jordan: Empirical Evidence (1976-2008)

Dr. Adeeb Al-Hazaimeh

Faculty of Management, Amman Arab University, Jordan

Dr. Khalil Al-Hyari & Dr. Marwan AL-Nasour

Faculty of Planning and Management, Al-Balqa Applied University, Jordan

P03

P04

P05